You can request a refund in two ways.
1. A forum thread
Create a new thread in this section titled "Refund" and include:
- your website account login;
- the date and amount of the payment;
- the payment method (card or SBP);
- the reason: AZ Coins did not arrive, a mistaken or duplicate payment, a payment made without the card owner's knowledge.
Never post on the forum your card number, its expiry date, the code on the back, SMS codes, your account password or photos of documents. Everyone can see the forum. If we need more details to check your request, we will ask for them separately by email.
2. Email
Write to support@azeron.org from the address linked to your account with the same details. You can attach the bank receipt or statement for the payment.
What happens next
- We may ask you to confirm that the account and the payment method are yours: this protects against requests from other people.
- If the AZ Coins did not arrive because of a failure, we will credit them or refund the money, whichever you prefer.
- If the refund is approved, the money goes back to the same payment method. How long it takes to reach your card or account depends on your bank.
- We will reply in your thread or by email.
Players create threads in this section only for refund requests. Game questions go to "Help for newcomers" and "General discussion", bugs go to "Bug reports".
1. A forum thread
Create a new thread in this section titled "Refund" and include:
- your website account login;
- the date and amount of the payment;
- the payment method (card or SBP);
- the reason: AZ Coins did not arrive, a mistaken or duplicate payment, a payment made without the card owner's knowledge.
Never post on the forum your card number, its expiry date, the code on the back, SMS codes, your account password or photos of documents. Everyone can see the forum. If we need more details to check your request, we will ask for them separately by email.
2. Email
Write to support@azeron.org from the address linked to your account with the same details. You can attach the bank receipt or statement for the payment.
What happens next
- We may ask you to confirm that the account and the payment method are yours: this protects against requests from other people.
- If the AZ Coins did not arrive because of a failure, we will credit them or refund the money, whichever you prefer.
- If the refund is approved, the money goes back to the same payment method. How long it takes to reach your card or account depends on your bank.
- We will reply in your thread or by email.
Players create threads in this section only for refund requests. Game questions go to "Help for newcomers" and "General discussion", bugs go to "Bug reports".